Last updated: 8 July 2026
Nour Al Amal Lock & Key ("we", "us", or "our") respects your privacy. This policy explains what information we collect when you use our website or contact us, how we use it, and the choices you have.
Information we collect
We only collect information you choose to give us or that is gathered automatically to help the website work and improve.
- Contact details you submit — such as your name, phone number, email, and the message or service details you send us
- Communication records — when you call, WhatsApp, or email us
- Automatic technical data — such as your device type, browser, approximate location, and how you use the site, collected through cookies and similar tools
How we use your information
We use the information we collect to provide our locksmith services and run our business responsibly.
- To respond to your enquiries and provide quotes and service
- To schedule and carry out locksmith work
- To improve our website, services, and customer experience
- To measure the performance of our advertising, including Google Ads
- To send you information you have requested, such as service updates
Cookies and advertising
Our website uses cookies and similar technologies to make the site work, understand how visitors use it, and measure our advertising. If we run Google Ads or use Google Analytics, these services may set cookies to track conversions (for example, calls or form submissions) and to show relevant ads. You can control or disable cookies through your browser settings, though some parts of the site may not work as well.
How we share information
We do not sell your personal information. We may share it only where necessary:
- With trusted service providers who help us operate the website and advertising (such as Google), under appropriate safeguards
- When required by law, regulation, or a valid legal request
- To protect our rights, safety, or property, or that of others
Data retention and security
We keep your information only as long as needed to provide our services and meet legal or business requirements, then delete or anonymise it. We take reasonable technical and organisational measures to protect your information, though no method of transmission over the internet is completely secure.
Your rights
You may contact us at any time to ask what information we hold about you, to correct it, or to request that we delete it. You can also opt out of marketing communications and control cookies through your browser.
Contact us
If you have any questions about this Privacy Policy or your information, please reach out:
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.