Frequently Asked Questions

All of Dubai — from Marina and JBR to Downtown, Business Bay, Deira, and the suburbs. Technicians are stationed across the city for fast arrival.

Yes. Nour Al Amal is a fully licensed and insured Dubai locksmith, and our technicians are background-checked and uniformed.

For your security and ours, we ask for ID and proof you're entitled to access the property or vehicle before we open it. It only takes a moment.

We quote a clear total before we start, with no hidden surprises. Any call-out is included in the figure you agree to on the phone or on site.

Cash and card are accepted on the spot, and we provide itemised invoices for business accounts.

Late-night and holiday call-outs may carry a modest after-hours rate, which we'll always tell you before dispatching a technician.

Our average response time is around 30 to 45 minutes anywhere in Dubai, 24 hours a day. Call us and we'll give you a realistic ETA for your exact location.

Tell us immediately when you call — we prioritise these as urgent and dispatch the nearest technician right away. If there's any danger, contact emergency services first.

Always. A real person answers the phone around the clock — no call centres, no voicemail, no waiting until morning.

Yes — our vans carry cutting and programming equipment, so most car keys and fobs are made right where your vehicle is parked. See automotive services.

Definitely. We design tiered master-key and access-control systems for offices and buildings of any size. See commercial services.

Yes, we supply and fit most major smart-lock brands and set up the app for you. See residential services.

Yes. We supply a new barrier or gate remote and program it to your car park — by cloning a working handset or registering a fresh unit to the receiver, often on site. See parking remote services.

We work with most common barrier and gate remote brands and both rolling-code and fixed-code types. Send us a photo of your remote and we'll confirm in seconds.

Yes. We supply and program remotes in bulk for towers, villa communities, and commercial car parks, with pricing on quote. Registering new remotes to a shared barrier may need building or management approval — we'll advise based on your system.